Orders are processed for shipment on the next business day after they are received. Same-day processing is available on limited orders received by 11 a.m. Our order system allows for

• Instantaneous order confirmation
• Order rejection notification within four business hours
• Customer service response within one business hour
• Order accuracy consistently over 99%
• Returned/damaged shipment notification reported to client within 24 hours of receipt of package.

Vintrust has partnered with NetSuite to allow our winery services clients a real-time look at their inventory, customer information and sales history and order fulfillment status.

Vintrust has also partnered with several outside sales management technology providers to provide winery clients with a direct link that automatically routes orders to Vintrust for fulfillment and tracking.

Real-time online inventory reporting

• Shipment tracking
• Shipment notification sent directly to winery and recipient
• Complete order history
• Flag/alert inventory reorder notifications